Used By Trade Professionals For Planned/Responsive Maintenance

For more advice, or to order, please call:

01799 528528

Open Mon to Fri 8:30am to 6:00pm

Closed Saturdays, Sundays & Bank Holidays

Cut off time for next working day delivery is 4:00pm

Privacy Policy

The Condensation Shop Limited is committed to protecting your privacy when you use our website, when you telephone or email us, or when you use our trade counter. In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions, features or products to our websites. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy.  As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed by writing to us at:
The Condensation Shop Limited
Unit 3
Saffron Place
Shire Hill Industrial Estate
Saffron Walden
CB11 3JA

Your Acceptance Of These Privacy Statement Terms:

By using our website you, unconditionally agree to be bound by this Privacy Policy.

What Data Do We Collect And How Do We Use It?

The Condensation Shop Limited collects and processes information about you in order to:

    • i. The Condensation Shop Limited collects and processes information about you in order to:Process orders or applications submitted by you
    • ii. Improve our website
    • iii. Customise your experience, for example, provide offers that we think are relevant to you and which support any specific requests for information you may make through keyword searches
    • iv. Carry out research on the demographics, interests and behavior of all of our customers, and
    • v. Send you information we think you may find useful, including information about new The Condensation Shop Limited range of products.

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number/s. You may also be asked to share with us your interests, hobbies and preferences. In addition, when you order certain products from our website, we will need to know your credit/payment card number and expiration date.

You are under no obligation to provide this information, but if you don't then we may not be able to provide you with our range of products and personalise your experience (for example, tell you about any offers on things you may be interested in).

Log Files/IP Addresses

When you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server.  We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use.  We do not link IP addresses to personally identifiable information.

Non-personal Information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our website.  You cannot be identified from this information and it is only used to assist us in providing an effective service on our website. We do not supply the owners or operators of third party sites from which it is possible to link to our website with information relating to the number of users linking to our website from their sites. You cannot be identified from this information.

With Whom is The Information Shared?

The Condensation Shop Limited will not share, sell or rent your personal information to third parties.

The Condensation Shop Limited will not disclose aggregate statistics about our sales, our website visitors and customers of our telephone services.

The Condensation Shop Limited may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of The Condensation Shop Limited and its website, visitors to the website and customers.

Information About Products

It is very important to us that we provide you with the highest level of service.  In order to help us do this, from time to time The Condensation Shop Limited companies may send you details of our products and our range of products which we think may be of interest to you.  If at any time you do not wish to receive these details, please e-mail us at


Cookies are small pieces of data that are stored in your web browser which capture anonymous information about how you, as a web site visitor, use a website.

The Google Analytics cookies listed below are used to track and inform us which parts of this web site are visited and how often. The information gathered gives us some insight into how we might best develop our products and services, and in which areas we my want to concentrate our marketing efforts.

No personal information is captured or stored by any cookies set by this website.

The following cookies are used:

Name Purpose Expires
civicCookieControl Used to inform you that Cookies are used by this website, and to record your consent. 6 months
__utma Google Analytics, "Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics." 2 years
__utmb Google Analytics, "Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics." 30 minutes
__utmc Google Analytics, "Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit." End of session
__utmz Google Analytics, "Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics." 6 months
_ga Google Analytics, "Used to distinguish users." 6 months

Form Submissions

Data collected through web forms on this website, including email addresses and telephone numbers, is stored offline and in a secure manner. We will not sell, rent or share any information you provide us with to a third party. If you provide us with your email address and / or telephone number we may use these to contact you occasionally to tell you about the products and services that we offer.

If you would like to be removed from our mailing list please send an email to with 'unsubscribe' as the subject line.

All prices include mainland UK delivery (exclusions apply )

Get Help or Advice!

The Condensation Shop offers a wide range of products to suit numerous condensation and damp related issues.

If you would like assistance in selecting the correct product for your specific problem please call our helpful Sales Team on 01799 528528, during normal opening hours.